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What is ProTuff?
ProTuff is a thick, durable utility fabric that is waterproof and easy to clean. It is similar to the fabric used on outdoor furniture. The particular ProTuff we use is a neutral tan color.
What do our leather options look like?
Left to right: Genuine Golden Brown, Genuine Cognac
Top to bottom: Genuine Black, Genuine Cognac
What is the best way to care for my new Free2Fly bag?
To protect your bag and elongate its use, we recommend that you spray the fabric on your bag with Scotchgard approximately once a month and/or condition the genuine leather with a basic leather conditioner once a month.
What if the genuine leather on my bag looks scratched or has dark spots on it?
Our cognac and golden brown genuine leathers come from distressed hides that will have some imperfections such as scratches and/or small dark spots. This is simply how our leathers come. We love the distressed quality of our leathers and how they wear in beautifully over time, and we hope you will too! Because of this, we will not accept any exchanges or returns if you receive your leather bag and it contains any of these marks.
What do I do if my Free2Fly product breaks (jewelry, bags, etc.) ?
Although we strive to use durable hardware on all our products, sometimes things just break. Because of this, we will fix any broken product free of charge. You can ship your product back to us or drop it off at our storefront for repair.
What do I do if I lose one of my Free2Fly earrings in a set?
If you lose just one of your earrings in a set, you may either bring the matching earring to our store or send us a picture via email/Instagram/FB, and as long a we still carry the leather/floss color, we will make you a new one to match! Of course, you'll only have to pay for the one earring. (Please make sure you always wear the backs to your earrings, too.)
Do you offer wholesale accounts?
We do! We are still fairly new in the wholesale world, but we would be happy to talk more with you about a partnership! Please email email@example.com if you are interested in a wholesale account with us.
What is your exchange/return policy?
Due to the handmade nature of our products, we do not issue refunds for returns. You may exchange your product(s) or receive Free2Fly credit if you are unhappy with your purchase.
What is the average turnaround time to receive my Free2Fly products?
For smaller products (i.e. jewelry, lanyards, key fobs, pencil pouches, this and that pouches, etc.), if we have them in stock, they will ship immediately. If they are not in stock, you can expect approximately a 1-2 week delivery time. For larger products, you can expect a 2-3 week delivery time. During the busy holiday season (November-December), this time could potentially be longer depending on the amount of custom orders we have to complete.